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Terms & Conditions

Age

The user must be above the age of 19 years. However, some vehicles are provided at the minimum age of 21.

Documents Required

  1. 1. The user must have a valid driving license issued by the GOVERNMENT OF INDIA..
  2. 2. The user must bring original DL and Voter/Aadhaar/Passport at the time of delivery of the car
  3. 3. In case a user is unable to verify his/her identity, the booking shall be considered void by Onroadz Guwahati.

Security Deposit

There is no security deposit if the user submits his/her any of the following documents in original.
  1. 1. Voter
  2. 2. Passport
  3. 3. DL
Otherwise, a security amount of 3000 for Hatchback/Sedan and 5000 for SUVs/MUVs is required to deposit.

Payment Terms

Full payment to be made by user at the start of the trip. Fuel Fuel charges to be borne by user. Onroadz Guwahati shall give sufficient amount of fuel in starting of the trip and the user needs to return the car in the similar level. If there is excess or deficit in fuel, a reasonable amount shall be refunded/charged based on the average mileage of the car.

Fuel

Fuel charges to be borne by user. Onroadz Guwahati shall give sufficient amount of fuel in starting of the trip and the user needs to return the car in the similar level. If there is excess or deficit in fuel, a reasonable amount shall be refunded/charged based on the average mileage of the car.

KM Restriction

The allowed KM limit per day on average basis is 300/day. For example, if the duration is 5 days then total allowed KM is 300*5 = 1500 KM. Extra KM charges shall be applicable as follows:
Cars Extra KM Charges
Small Hatchback INR 6
Medium Hatchback/Sedan INR 7
Compact SUVs INR 8
SUVS INR 11

Accidental Liability

In case of any accident/damage, user’s liability shall be limited to a maximum of 40000 as estimated by an authorized/reputed dealership. This policy is intended to protect and benefit the responsible user. However, if the user is found in situations of irresponsible driving the user could be liable to pay the whole damage amount irrespective of insurance claimed from Onroadz Guwahati. Such cases include, but not limited to
  1. 1. If the user is under influence of alcohol/drugs while driving
  2. 2. Rash/Negligent driving
  3. 3. If the user continues to drive even after any major problem arises in the car.
  4. 4. If the user is found violating any rule of the Motor Vehicle Act.

Drop Points

The user must return the vehicle at the pickup point agreed upon taking possession of the car.

Rental Period:

Rental period is calculated on 24 hours basis (Time to time). For example, if the booking starts from 10 AM today and ends in 10 AM on the next day then it shall be considered as 1 day rental period.

Extra Hours

Extra hours charges shall be calculated as (Daily Rental / 12) for each extra hour. If the extra hours exceeded by 3 hours, then instead of hourly charges one full day rental charges shall be applicable.

Extension of Rental Period

If the user wishes to extend the rental period, he/she shall contact Onroadz Guwahati. However, extensions approval is subject to availably of the vehicle.

Replacement Vehicle

Onroadz Guwahati shall provide a replacement vehicle in the case of vehicle failure. This is subject to vehicle availability.

Cleanliness:

Onroadz Guwahati delivers the car after proper cleaning of both exterior and interior. Though we don’t charge for the normal soil/mud deposited in the car during the trip but the user must ensure the followings while returning the car:
  1. A. Leaving tobacco-based product or tobacco spit in the car
  2. B. Burning or damage of any parts of interior due.
  3. C. Any left-over food/packets/Bottles etc.
In case of non-compliance in any of the above, INR 500 shall be charged for interior cleaning and in actual for any interior part damage due to user’s negligence

Cancellation and Refund

The advance booking amount (INR 1500) for longer period and (INR 500) for shorter shall be fully refunded if the user cancels the booking 5 days prior the booking start time. In other cases, there shall be no refund

Airport Delivery and Pickup

An amount of INR 500 shall be charged for airport delivery or pick up (One way).

Doorstep Delivery

A reasonable amount shall be charged based on the distance from our office

Penalty and other charges

1. In case the user is found over speeding (more than 110 KMPH) during a booking, a fine of Rs. 1000 shall be charged. The user shall be notified via SMS for all charges applicable.
2. If a user is found drunk at the time of drop, the user shall be liable for the complete damage repair cost.
3. Drinking alcohol is strictly prohibited inside the vehicle. Penalty of Rs.1000/- fine shall be charged, if found guilty.
4. User have to borne the fine if any challans during the rental period.
5. Please Visit our Damage Charges section for more information on damage charges applicable as per policy.